Shipping & Delivery Policy
Last updated: June 30, 2026
At ALU PACIFIC, every order is handled with care to ensure your luggage arrives safely, quickly and ready for your next journey.
Shipping Costs
We offer free shipping on all orders.
The final price shown at checkout is the price you pay for your order. No additional shipping fees or handling charges are added by ALU PACIFIC.
Delivery Times
Estimated delivery times depend on your delivery location:
Netherlands: 1 business day
European countries: 2–5 business days
International orders: 3–7 business days
Delivery times are estimates and may vary during busy periods, holidays, customs processing, carrier delays or circumstances outside our control.
Order Processing
Once your order has been placed, we begin processing it as soon as possible.
Orders are processed on business days, excluding weekends and public holidays. Once your order has left our warehouse, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
As soon as your order leaves our warehouse, we will send you an email with a tracking link from the shipping carrier.
You can use this link to follow your package directly through the carrier’s tracking system.
Please note that tracking information may take up to 48 hours to update after your package has been assigned a tracking number. Your order may already be on its way even if the carrier tracking page has not updated yet.
Shipping Carriers
We work with trusted shipping partners to deliver your order safely and efficiently. The exact carrier may vary depending on your delivery address and destination country.
International Shipping
ALU PACIFIC ships to selected countries worldwide.
International delivery times may vary depending on the destination, customs processing and local carrier services.
For orders outside the European Union, customs duties, import taxes or local charges may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer unless explicitly stated otherwise at checkout.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
ALU PACIFIC is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details. If you notice an error in your shipping address, please contact us as soon as possible.
Delayed or Lost Packages
If your package is delayed, we recommend first checking the tracking link provided by the carrier.
If your order has not arrived within the expected delivery window, please contact us and we will help you investigate the shipment with the carrier.
Returns
You have the right to return ALU PACIFIC products within 30 days after receiving your order, provided that the products are complete, unused, undamaged and returned in their original packaging.
For more information, please see our Return Policy.
Payment Methods
We accept a range of secure payment methods, including:
iDEAL
Credit Card
PayPal
Apple Pay
Google Pay
Amazon Pay
Visa
American Express
Bancontact
Available payment methods may vary depending on your country and the checkout options available at the time of purchase.
Contact
If you have any questions about shipping, delivery or tracking, you can contact us at:
info@alupacific.com