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Find answers about our aluminium luggage, shipping, returns, warranty and care. Our team is here whenever you need us.

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ALU PACIFIC travel

SUPPORT

Frequently Asked Questions

ABOUT

What is ALU PACIFIC?

ALU PACIFIC creates premium aluminium luggage for travelers who want every journey to feel more refined. Each piece is designed around timeless aesthetics, durable materials and the confidence of travelling with something made to last.

Are ALU PACIFIC suitcases made for frequent travel?

Yes. ALU PACIFIC suitcases are designed for repeated journeys, from short city breaks to longer international travel. The aluminium construction, reinforced details and smooth rolling wheels are made to support the way you move again and again.

Why choose aluminium luggage?

Aluminium gives the suitcase its distinctive structure, premium feel and lasting presence. It is chosen for strength, protection and the elevated feeling it brings to the way you travel.

Is ALU PACIFIC only available online?

ALU PACIFIC is currently available online. This allows us to offer a focused collection, direct service and a premium experience from order to delivery.

What makes the collection feel premium?

The difference is in the balance of design, material and detail. The aluminium shell, structured silhouette, refined finish and considered proportions create luggage that feels elevated without being loud.

LUGGAGE

Which suitcase size should I choose?

Choose Cabin for short trips and cabin travel, Medium for 5–10 day journeys, and Large for longer holidays, extended stays or when you prefer extra space.

What are the exact specifications?

Cabin
Exterior dimensions: 55 × 37.5 × 22 cm
Interior dimensions: 50 × 33 cm
Capacity: 34 litres
Weight: 4.3 kg

Medium
Exterior dimensions: 66 × 42 × 24 cm
Interior dimensions: 60 × 41 cm
Capacity: 62 litres
Weight: 4.8 kg

Large
Exterior dimensions: 76 × 52 × 29 cm
Interior dimensions: 70 × 50 cm
Capacity: 97 litres
Weight: 6.3 kg

All exterior dimensions include wheels.

Are the measurements including wheels?

Yes. All listed exterior dimensions include the wheels, so you can compare the measurements accurately before travelling.

Is the Cabin size accepted as hand luggage?

The Cabin model measures 55 × 37.5 × 22 cm including wheels. This fits many airline cabin requirements, but rules can vary by airline and ticket type. We recommend checking your airline before departure.

Does aluminium scratch or dent?

Aluminium is strong and built for travel, but like all premium metal surfaces, it can develop small marks over time. These signs become part of the suitcase’s character and reflect the journeys it has taken.

Are the suitcases expandable?

No. ALU PACIFIC suitcases are designed with a structured aluminium silhouette. This keeps the shape refined, secure and consistent over time.

How do I choose between Medium and Large?

Choose Medium if you want a balanced suitcase for most trips. Choose Large if you travel for longer periods, pack heavier outfits or prefer more space for multiple destinations.

How do I set the lock?

Your suitcase includes a secure lock system. Instructions are included with your order. We recommend setting your personal code before your first trip and testing it once before packing.

Can I travel with the suitcase on all surfaces?

The wheels are designed for smooth movement across airports, hotels and city streets. For rough stone, gravel or uneven surfaces, we recommend moving carefully to protect both the wheels and the finish.

SHIPPING

Where does ALU PACIFIC ship?

ALU PACIFIC ships across Europe and internationally. Available shipping options and delivery estimates are shown at checkout.

How long does delivery take?

Delivery within Europe usually takes 3–5 business days. International delivery usually takes 7–12 business days, depending on the destination and local customs process.

Will I receive tracking information?

Yes. Once your order has been processed and shipped, you will receive tracking information so you can follow your delivery.

Do I need to pay duties or import taxes?

Orders within certain regions may include taxes at checkout. For international shipments, additional duties or import fees may apply depending on your country’s regulations.

Can I change my delivery address after ordering?

If your order has not yet been shipped, contact us as soon as possible. Once an order has been handed to the carrier, address changes may no longer be possible.

What if my delivery takes longer than expected?

Delivery times are estimates and may be affected by customs, carrier delays or peak travel seasons. If your tracking has not updated for several days, contact us and we will help you look into it.

RETURNS & EXCHANGES

Can I return my order?

Yes. You can return your order within 30 days, as long as the suitcase is unused, undamaged and returned in its original packaging.

Can I exchange for another size?

Yes. If your suitcase is unused and in original condition, you can request an exchange and choose the size that better fits your travel needs.

What if I ordered the wrong colour?

If your suitcase has not been used, you can request a return or exchange. Availability depends on current stock.

Can I return a sale item?

Sale items can be returned according to our return policy unless clearly stated otherwise during the promotion. The suitcase must be unused and in original condition.

When will I receive my refund?

Once your return has been received and inspected, your refund will be processed to your original payment method. Processing times can vary depending on your bank or payment provider.

Do I need the original packaging?

Yes. We recommend keeping the original packaging until you are certain you are keeping your suitcase. Returns should be sent back safely packed to prevent damage during transport.

WARRANTY & CARE

Does ALU PACIFIC offer a lifetime warranty?

Yes. Every ALU PACIFIC suitcase purchased directly from us is covered by our Lifetime Warranty for the original owner. Our warranty is designed to protect the functional parts that matter most to the way your suitcase performs over time.

Covered by our Lifetime Warranty

  • Wheels that break or stop rolling properly
  • Handles or telescopic handles that no longer function as intended
  • Locks that stop working correctly
  • Zippers or closing mechanisms that no longer perform as designed
  • Functional defects related to materials or craftsmanship

Not covered

  • Airline damage, dents, impact marks or cracks caused during travel
  • Scratches, scuffs, colour changes or cosmetic wear
  • Normal signs of use on aluminium surfaces
  • Interior wear from regular packing and travel
  • Lost or stolen luggage
  • Damage caused by misuse, tampering or third-party repairs
  • Parts that are still fully functional

About aluminium wear

Aluminium luggage is built to travel. Over time, small marks, scratches or dents may appear. These are considered part of the natural character of aluminium and are not covered under warranty.

If you need to make a claim

Contact our support team with your order number, a short description of the issue and clear photos or videos. When possible, we may send a replacement part with installation instructions. If the issue cannot reasonably be repaired, we may offer a replacement suitcase.

If your original model, colour or edition is no longer available, we will provide a comparable replacement of equal or greater value. All warranty claims are reviewed by ALU PACIFIC and may be declined if the issue falls outside the warranty conditions.

What should I do if an airline damages my suitcase?

If your suitcase is damaged during air travel, report it directly to the airline before leaving the airport. Airlines usually require immediate documentation for luggage damage claims.

How should I clean my suitcase?

Use a soft damp cloth and mild soap if needed. Avoid harsh chemicals, abrasive sponges or strong cleaning products, as these may affect the finish.

How can I keep my suitcase looking refined?

Store it in a dry place, clean it gently after travel and avoid dragging it over rough surfaces. Small marks may appear over time, but proper care helps maintain its premium appearance.

How do I make a support request?

Contact us with your order number, a short explanation and clear photos of the issue. Our team will review your request and guide you through the next steps.